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TTA U9341 ATOL T7406

Important Information

Booking Conditions & Important Holiday Information

The following Terms and Conditions are applicable when booking with Holiday Designers. Please read them carefully before booking.

Your contract is with Holiday Designers Limited , a company registered in England, reg no: 7700608. Holiday Designers is a member of TTA.

1. Your Holiday Contract
2. Your Financial Protection
3. Your Holiday Price
4. If You Cancel Your Booking
5. If You Change Your Booking
6. If We Change or Cancel Your Booking
7. Force Majeure
8. Our Liability To You
9. Prompt Assistance in Resort
10. If You Have a Complaint
11. Website Accuracy
12. Your Responsibility
13. Extra Beds & Single Rooms
14. Arrangements Independently Booked


Important Holiday Information (which also constitutes part of our booking conditions; please read carefully)

1. Your Holiday Contract

All arrangements made between Holiday Designers Limited, a member of TTA (U9341) and T-ATOL (number T7406), hereinafter called the ‘Company’, and you the client are subject to the following conditions.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our Confirmation Invoice, or when your booking is confirmed via the internet, or as soon as your travel agent confirms your booking, either by the internet, or telephone. This contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

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2. Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If you book arrangements other than a package holiday with us, your monies are protected by way of our trust account held by the TTA.

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3. Your Holiday Price

a) We reserve the right to alter the prices of any holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

b) When you make your booking you must pay a minimum deposit of £150 for every person travelling, or an agreed sum where flight seats are purchased at the time of booking. Some airlines require tickets to be issued at the time of booking, in which case the deposit will be at least the full cost of the ticket for each person, which may not be refundable.

If we have to make special flight arrangements we reserve the right to charge you the full cost of these flights by way of a higher deposit at the time you book your holiday. This would also apply to some accommodation costs at certain times. We will quote the increased deposit cost before we confirm your booking. The deposit must be paid when the booking is submitted to the Company (unless the booking is made less than 10 weeks prior to departure, in which case we require full payment).

Please be aware that even when you pay the standard deposit on some occasions the airline may request the payment date is brought forward, in which case we will notify you of this change. This usually occurs when an airline withdraws a fare and requests that all tickets in the old fare are issued by a particular date, or brings forward the ticketing deadline. We may therefore contact you prior to the balance due date to ask for an interim payment to cover the cost of your flight arrangements. If you pay this, it becomes part of your deposit and you would lose it if you subsequently cancel your booking.

If you are unable to pay at that time, the airline fare will no longer be guaranteed, and your booking could be subject to a fare increase (See Clause h.) Regrettably we cannot accept responsibility for any losses which you may incur in these circumstances. Similarly, revised payment schedules may apply to some accommodation costs or other services provided by us at certain times. The booking is binding upon the Company as shown in Clause 1.

Any money paid by a client to a travel agent in respect of a booking with the Company and held by the agent is, at all times, held on behalf of the Company.

c) The Company reserves the right to decline any booking.

d) The Company does not accept bookings that are conditional upon the provision of any special requests.

e) The Company is not under any obligation to deliver any tickets or documents appertaining to the booking until full payment has been received by the Company, or your travel agent if effecting the booking via a travel agent.

f) The total cost of any booking shall be paid so as to be received by the Company not less than 10 weeks prior to the departure date of the holiday. In the event that payment is not received by the Company by that date, the Company may choose to treat the booking as cancelled by the client, in which case the deposit shall be forfeited as per our cancellation fees listed hereunder. Some hotels, transport or service providers may impose different payment schedules at certain times, and may not advise us until after your booking has been confirmed. Should this apply to your booking we will advise you as soon as the hotel, transport or service provider make us aware of this requirement.

g) Our package holiday prices are based on costs and exchange rates a the time of booking.
Prices for tailormade holidays and holiday components may change in line with currency fluctuations and prices for these listed on our website are for guidance purposes only. For the most up to date price, please contact reservations.

h) Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

All payments made by cheque should be made payable to ‘Holiday Designers Ltd Trust Account’

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4. If You Cancel Your Booking

a) You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the lead passenger on the booking and is communicated to us in writing direct, or via the travel agent with whom you made your booking, if booked through a travel agent. As this incurs administrative costs, we will retain your deposit and in addition will apply cancellation charges as a percentage of the entire holiday cost, up to the maximum shown below:

More than 70* days

deposit forfeited

Between 70 and 29 days before departure date

50% or deposit if greater

Between 28 and 22 days before departure date

70% or deposit if greater

Between 21 and 8 days before departure date

90% or deposit if greater

Day of departure - 7 days before departure date

100%

(*day one of your cancellation will be taken as the day before your actual date of departure)

These charges are based on how many days before your departure we receive your written cancellation notice, and not when your correspondence was sent to us.

b) However, if your booking includes a flight based on a restricted fare (e.g. Advance purchase, Special Offer, Published fare, Charter ticket or similar) or you have paid a higher deposit for certain accommodation or other services, cancellation charges may be higher, up to in some cases the full amount of the booking.

Please note: cancellation charges made by our suppliers may be higher than the cost of the deposit and we reserve the right to pass such fees on to you. We will always advise you of such fees before cancellation. Also please note that in the case of part cancellation, for example if members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single supplements. One person who occupies a twin room will probably have to pay a significant extra charge. Please note that this supplement is not a cancellation charge and may not be covered by your travel insurance policy.

c) Regardless of holiday value, the minimum cancellation fee will be £150 per person

d) If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges.

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5. If You Change Your Booking

a) If, after our confirmation invoice has been issued you wish to change, alter or add to your travel arrangements in any way, for example your chosen departure date, accommodation or diving, we will do our utmost to make these changes but it may not always be possible. Any requests for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £30 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and can be treated as a cancellation and charged as per the charges in clause 4.

b) Please note: Certain travel arrangements (e.g. Advance purchase, Special offer, Published fare, Charter ticket or similar) cannot be changed after a reservation has been made, and any alteration request will incur a 100% cancellation charge. Name changes or departure changes are not always permitted by the carrier, hotelier or service provider and you may incur up to 100% charges.

c) No refund or compensation will be made or given for any unused accommodation or any unused services or features of the tour/holiday including pre-booked diving or golf packages, nor will such accommodation, services or features be exchangeable for any other accommodation, services or features if you change, cancel or curtail your holiday.

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6. If We Change or Cancel Your Booking

a) It is unlikely that we will need to make any changes to your holiday arrangements once they are confirmed, but as we do plan many months in advance, this may sometimes be necessary and we reserve the right to do so.

Most will be minor changes, but where they are major, for example a significant change of resort, a change of accommodation to that of a lower category, a change of flight time by more than twelve hours or a change of departure airport, except between London Airports (e.g.: Heathrow, Gatwick, Stansted and Luton), we will inform you or your travel agent when you book, or as soon as possible if you have already booked. You then have the following choices:

i) to accept the alternative offered;
ii) to choose another holiday featured by Holiday Designers;
iii) to cancel and receive a full refund of all monies paid to us.

Whichever of the above options you choose, we will pay you compensation as follows:


Period of notification prior to departure date

More than 56 days

no compensation  

56 - 29 days

£10 compensation per person

28 - 15 days

£20 compensation per person

14 - 0 days

£25 compensation per person

Compensation payments relating to a child place for which you have paid a child price are half the amounts shown. There are no compensation payments payable to those travelling on “free child places”, “free group places” or to infants under the age of 2.

b) We reserve the right in any circumstances to cancel your holiday. All holidays operate subject to a minimum number of participants. However, in no case will we cancel your holiday less than eight weeks before the scheduled departure date, except for reasons of force majeure as defined below, or failure on your part to pay the final balance in accordance with Clause 3.

In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid or offer an alternative holiday (featured by Holiday Designers) of comparable standard and if a cancellation occurs within eight weeks of departure for reasons within our control, compensation on a scale to that shown in clause 6.

c) Whilst we try to ensure that all prices shown on our website, and all quotes given by our staff, are accurate, errors may occur. If we discover an error in the price of your holiday which means the price is higher than originally displayed or advised, we will inform you as soon as possible and give you the opportunity to either continue with the booking at the correct price, or cancel with a full refund of all monies paid to us.

In accordance with EU Regulations 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows:
Monarch Airlines; Thomas Cook Airlines; Thomson Airways; EasyJet; Jet2.com; El Al Israel Airlines; EgyptAir; BMI; British Airways, Air Malta, KLM, Emirates, Sri Lankan Airlines, Etihad Airways; Qatar Airways; Virgin Atlantic. On certain occasions other airlines not listed here may be used for departures advertised on our website. In addition, extra departures may be operated by airlines not listed. Airline details will be provided at the time of booking.

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.

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7. Force Majeure

a) Compensation payments will not be made for changes that arise as a result of situations outside of our control. For example, refusal of landing rights by the CAA to any airline. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care.

b) Such circumstances of force majeure will usually include, but are not limited to: war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, technical problems with transport including changes imposed due to rescheduling or cancellation of flights by an airline or main charterer or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, natural or nuclear disasters, fire, quarantine, epidemics, health risks, actual or threatened severe weather conditions, Government action, change to Foreign Office advice to advise against travel to your destination, significant building work ongoing outside of your accommodation (such as resort development) or other events beyond our control.

c) Very rarely, due to a situation of Force Majeure, we may have to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

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8. Our Liability To You

a) If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

i) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

ii) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices.

b) Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061. www.auc.org.uk

c) Excursions, tours or other activities that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion, tour or other activity that you book, your contract will be with the operator of the excursion, tour or activity and not with us. We are not responsible for the provision of the excursion, tour or activity or for anything that happens during the course of its provision by the operator.

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9. Prompt Assistance in Resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer such prompt assistance as is reasonable in the circumstances.

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10. If You Have a Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative/local independent partner immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, providing your booking reference and all other relevant information. Please keep your letter concise and to the point, this will help us to quickly identify your concerns and speed up our response to you.

It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative/local independent partner without delay and complete a Customer Report Form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in resort and this may affect your rights under this contract.

What Happens To Complaints
We are a member of the TTA, membership number U9341. We are obliged to maintain a high standard of service to you by the TTA’s Code of Conduct. In the event that we are unable to resolve your complaint, the TTA is prepared to intervene to give help and impartial guidance and to refer the matter for arbitration.

The arbitration scheme is arranged by the TTA and provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs.

The Scheme does not apply to claims for an amount greater than £2,500 per person. There is also a limit of £10,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. Details of the scheme can be supplied on request.

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11. Website Accuracy

a) We regularly check the information given on our website to ensure that it is as correct and up to date as possible, but the responsibility for making us aware of changes as they happen lies with the relevant supplier and we cannot take responsibility for changes to services or facilities that have not been brought to our attention.

Therefore changes may be made to the particulars on our website at any time before the contract with you is made. In these circumstances, and where we have been given reasonable notice by the supplier, we will notify you of changes before you book.

Description of facilities provided at hotels and all information are given in good faith and every effort has been made to ensure their accuracy. However, it is possible that hoteliers, restaurateurs, shopkeepers, night club owners etc (over whom we have no control) may wish to maintain, change, improve, reduce or close their facilities, or even take a break themselves. For example a swimming pool may be closed for maintenance or empty for cleaning, a discotheque or spa facility may be closed for refurbishment which will then be temporarily or permanently unavailable. Please be aware that in some cases the operation of air-conditioning or central heating is at the discretion of the management, and so is the operation and heating of swimming pools. The operation of other sports or entertainment facilities is also likewise at the discretion of the management.

Some hotels charge for the use of nightclubs or discotheques, kids clubs, tennis courts, mini golf, table tennis, ice skating, deck chairs, umbrellas, health clubs, spas, massage and beauty treatments, beach and sports equipment, safety deposit boxes, fridges, minibars and similar additional facilities. Some sports/facilities may have age or experience restrictions. Public holidays and religious festivals may also affect the operation of resort or hotel facilities. The operation of swimming pools is at the discretion of hotel management and clients who require confirmation of availability of swimming should check when booking their holiday. Hotels offering satellite TV may provide only a limited selection of channels in English, and may charge for some programmes.

Flight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion or cruise itineraries may change as a result of local conditions, or due to schedule changes from local suppliers/airlines. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised on our website. When we are told of any significant or long term changes we will always endeavour to update our website information as soon as possible and advise you prior to your departure.

b) Whilst we endeavour to ensure that all of the details shown on our website are correct, changes may need to be made to the hotel descriptions and facilities offered, as a result of building works or other circumstances beyond our control. We do therefore reserve the right to make changes to the particulars contained on our website. Should the change be deemed to seriously affect your holiday, you will be notified of such changes at the time of booking, or as soon as we become aware of any changes, if the changes occur after you have made your booking.

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12. Your Responsibility

a) You and all members of your party must have comprehensive travel insurance when travelling.

b) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

c) We can refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive and affects other holidaymakers, employees or any third party. If we do this, we will not be responsible for any additional costs which you have to pay. If you are prevented from travelling because in the opinion of any person in authority you appear to be disruptive, we will have no further liability to complete your holiday arrangements, and we will not be liable for any refund or compensation.

d) When you travel with the carrier, you must comply with their Conditions of Carriage. Whilst we will assist you where possible you must note that any matters relating to the airline, such as lost/delayed/damaged baggage are the sole responsibility of the airline. Any problems relating to baggage must be reported prior to leaving the airport building, and you should complete a Passenger Irregularity Report (PIR) form, which you can get from the airline desk. You should keep a copy for yourself, as you will need to produce this if you have to pursue a claim, either with the airline or with your travel insurance company.

e) Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the date of their return flight.

f) The lead passenger must be at least 18 years old at time of booking.

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13. Extra Beds and Single Rooms

Please ask our Reservations Department for details regarding the type and availability of extra beds in hotel rooms or self-catering accommodation.

Some hotels have twin or double-bedded rooms where a third or fourth bed may be added. It should be noted that in most cases the third/fourth beds will be rollaway beds, sofa beds or divans, and the room may well become cramped. In some hotels bunk beds may be in use. We cannot guarantee the room configuration or type of beds that you will be provided with.

It should also be noted that single rooms may sometimes be smaller in size. Single room supplements are based on a cost per room basis and reflect the real cost to us.

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14. Arrangements independently booked

Pre check-in and post-holiday arrangements that you book independently, such as car parking, overnight accommodation, transportation to/from UK airports, connecting flights etc, and international flights where only accommodation or other arrangements abroad have been purchased from us, do not form part of your contract with Holiday Designers. We do not take responsibility or pay compensation for any losses incurred for such arrangements should it be necessary for us to change or cancel your holiday, or if you are affected by flight delays.

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IMPORTANT HOLIDAY INFORMATION

Please note that the following forms a part of our Booking Conditions, so please read it carefully.


When making your selection of hotel for your holiday, please remember that we can provide prices for many different combinations of resorts and hotels. Call us to get our advice on two and multi-centre arrangements. When you have made your selection telephone us on 020 3384 0023 to make a reservation.

A deposit of £150 per person or any higher deposit amount required as shown in clause 3 of our Booking Conditions is required to book your holiday. The balance of your holiday is due eight weeks before departure and travel documents will be sent to you approximately two weeks before departure.


What Your Holiday Includes

What is Not Included


Access to the Sea
Accommodation - late or early arrivals
Advanced Passenger Information (API)
Air Conditioning / Heating
Airport Procedures
Airport Transfers
Balconies & Terraces
Bank Machines
Booking Conditions
Building and Development Work
Children and Infants
Children's Clubs
Cots and Highchairs
Credit Card Charge
Data Protection Statement

Direct Flights
Dress Code
Driving Abroad
Due Diligence
Entertainment
Esna Lock (Egypt)
Essential Safety
Family Rooms
Flight Seat Requests and Aircraft
Flight Timings
Half Board / Meal Packages / Excursions
Health & Entry
Health Matters
Hotel 'Club' Lounges
Hotels on All Inclusive Basis
Insurance
Left Luggage
Less Able Clients

Lifts
Meal Arrangements

Military Convoys (Egypt)
Nile & Lake Nasser Cruises and Visiting Sites of Interest
Other hotel guests
Our partners
Passports and Visas
Peak Season Supplements
Prebookable Extras
Pregnancy
Pre-Travel Advice Concerning Safety
Religious Holidays & Practices
Room or Hotel Changes
Room Descriptions
Room Occupancy
Room Views
Salon Treatments
Single Rooms
Smoking
Special Events, Fairs & Festivals
Special Offers
Special Requests
Sports & Other Activities
Suggestions and/or Recommendations
Sunshine
Swimming Pools
Tipping
Tours, Excursions and Activities
Travel Agents
Travel Delay Protection

TTA

Uninvited Guests
Unused Services
Video Recording Equipment (Israel)
Water & Electricity Supplies
Weather

Important Notes

What Your Holiday Includes

Basic flight inclusive holiday prices include:

  • UK Airport passenger duty.*
  • Return flights from the UK.
  • Baggage allowance as confirmed on your ticket/travel document (does not apply to infants who have no baggage allowance and no seat). Please note that sporting equipment ie. golf clubs or diving kit, may be subject to additional charges – please ask our reservations staff or see our website for details. Please be aware that airlines operate a zero tolerance policy with regard to excess baggage, and most airlines will not handle any single checked bag or item that weighs in excess of 23kg. Please note that strict restrictions apply with regard to weight, dimensions and contents of hand baggage. Some airlines do not allow hand baggage with wheels. For latest information please check the relevant airline’s website or ask our reservations staff for details.
  • Accommodation based on standard rooms on the board basis required for the duration of your holiday. Please refer to meal supplements, single and other room supplements if these apply to your holiday. (Please also see details below regarding early or late arrivals).
  • Airport taxes and security charges (but please see notes below regarding taxes and arrival/departure fees charged at border crossings).
  • Fully inclusive (not tailormade holidays or accommodation only bookings unless specified) include shared transfers on arrival and departure between airports and accommodation.
  • The services of our local representatives or local independent partners (please note hotel visits are not routine in some resorts - but representatives are available by phone).

* Cost shown separately on your invoice, but included in the basic holiday price.

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And What is Not Included

  • Holiday insurance - which you must have.
  • Visa fees, arrival & departure taxes where not included in the cost of your holiday.
  • Optional day tours, water sports and any charges made by hotels (for entertainment, sports facilities etc).
  • Passengers arriving on a night flight should be aware that accommodation will be available from approximately 2pm on the day of arrival.
  • TOD (Ticket on departure) charges may be incurred for bookings made within 14 days of departure. The charge is currently £15 per person, but may be subject to change.
  • Lost or damaged flight ticket replacements are subject to a minimum fee of £20 (payable locally).
  • Please be advised that some airlines do not provide an in flight meal – please check with our reservations department at the time of booking. Where meals are not provided snacks/drinks may be available for purchase on board the flight.

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Access to the Sea

In some cases, access to the sea may be via a jetty.

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Accommodation - Late or Early Arrivals
The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, checkout times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at approximately 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.

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Advanced Passenger Information (API)

The UK Government e-Borders programme now requires airlines to collect Advanced Passenger Information (API) for passengers prior to travel on routes to and from the UK. If your booking includes a flight, please be aware that many destinations require you to submit Advanced Passenger Information to the airline well in advance of your travel date but at least 7 days before your departure.  You may have to enter the data directly onto the airline’s website. Full details regarding this procedure will be sent to you. Please note that for security reasons our staff are unable to take this information over the telephone. You may incur additional charges or be denied boarding if the information has not been provided correctly.

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Air Conditioning / Heating

Please note that air conditioning and central heating in accommodation is operated at the management’s discretion, according to prevailing weather conditions. Some systems are controlled from a central unit, and individual room thermostats may not be provided.

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Airport Procedures

Please be advised that for your own safety you may be required to undergo extensive personal and baggage security checks at airports. These procedures are designed to ensure the well being of all passengers and may require an early check-in. To protect you and your fellow passengers, airline and security officials have the right to inspect your baggage and its contents. As part of this process, some bags are opened and physically searched for dangerous or prohibited items.

If the airline or security officer is unable to locate you to open your bag, they may nevertheless open it by whatever means available. We cannot be held responsible for any damage to your locks or baggage resulting from this necessary security precaution.

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Airport Transfers (shared)

Airport transfers (where included) will usually be in a shared vehicle – such as a coach or minibus. The size of the vehicle will be dependent on the number of passengers being transferred at the same time. Stops will be made en route to drop off/pick up other clients, therefore the actual duration of the transfer will be dependent upon this.

Please note that if you intend taking any oversized items for sports activities you must advise our reservations staff at the time of booking. In addition to excess baggage charges which airlines impose, we may need to reserve a larger or additional vehicle to transfer you and any oversized items of baggage, and an extra charge will be made. If, on arrival at the overseas airport, you have not pre-advised us that you will be carrying any oversized item, it may not be possible for us to transfer you, and any additional cost to try to arrange extra transportation to and from your accommodation will have to be paid by you locally. If you are taking a wheelchair please also refer to the section “Less Able Clients”.

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Airport Transfers (private)

For some destinations that we feature it may be possible to pre-book private transfers, at additional cost. Please be aware that according to the size of your party and availability of local vehicles, luggage space may be limited. The driver of the vehicle will take you to your chosen accommodation or to the airport (according to your individual itinerary). In some destinations it is unlikely that you will be accompanied by a Holiday Designers’ representative or local independent partner.

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Balconies / Terraces

As balconies and terraces vary in size, they may or may not contain a table and chairs.

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Bank Machines

Please be aware that the ATM bank machines in some of the destinations we feature may not have been updated with the latest “chip and pin” technology. You may therefore find that if you wish to make a withdrawal of cash these older machines will not accept your debit or credit card.
Most hotels will accept international credit cards, however we suggest that you take an adequate supply of cash or travellers cheques with you to suit your needs. If you are unable to use your debit or credit card you should be able to change sterling into the local currency at hotel reception or at a bank within your resort area.

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Booking Conditions

Please read our Booking Conditions.

Building and Development Work

Many hotels and resorts are continuing to develop, sometimes rapidly and intensively, and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards and if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

New accommodation, roads and infrastructure are needed to meet the growing demand in developing resorts. This can mean that some noise or construction could occur in the vicinity of your chosen accommodation. If such circumstances exist, please be as understanding as possible as developers always do their best to reduce inconvenience to a minimum.

Please note that we cannot accept any liability for any inconvenience, discomfort or annoyance arising from such works if they are beyond our control.

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Children and Infants

To qualify for children’s prices, children must be the age stated or under, up to and including the return day of travel. Child reductions offered are only applied to children sharing a room with two full-fare paying passengers.

Children under the age of 2 years on the date of return travel are classified as infants. Ages and dates of birth of children and infants must be clearly stated at the time of booking. Infants must sit on an adult’s lap with a lap strap when flying. There is no baggage allowance for infants unless a separate seat is booked and paid for.

£40* is the current rate charged for infants (correct at time of publication), but this amount may be subject to change. Cots (if available) must be requested and confirmed at the time of booking.

*Cot charges may also apply; please ask Reservations for details.

IMPORTANT - please note that should you fail to correctly declare the date of birth of infants or children, and/or falsely claim reductions for children, the whole party may be refused permission to board the aircraft unless the proper holiday cost plus the appropriate amendment fee is paid. If the flight is full, a child who is found to be travelling as an infant will be refused permission to board the aircraft. We cannot accept responsibility for any alternative travel arrangements made for the party

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Children's Clubs

Children’s clubs, playgrounds, crèche facilities, babysitting and child minders:
Children’s Clubs will usually accept children until the age of 11 (minimum ages are usually shown with hotel descriptions). Some hotels offer crèche facilities and children’s clubs. Not all are free or supervised, and their operation may be subject to demand or minimum numbers. Opening times, facilities and charges are subject to change and whilst we endeavour to have up to date information the hotel are solely responsible.

We cannot guarantee that all attendants speak English or hold recognised qualifications. Crèches and children’s clubs featured are under the control of the hotel and we do not accept any responsibility for the health, safety or welfare of any child who is placed in the care of any of the above. Parents should satisfy themselves in relation to such facilities.

If a children’s club provides a supervisor they will arrange the club’s activities, however the supervisor is not responsible for any child that may wander away from the club. Children must be of an age where they will stay in the club without parental supervision, if not, parents are welcome to stay and play alongside their children. Hotels will not accept responsibility for any child leaving the club unattended.

Minimum and maximum child ages usually apply; please ask our Reservations staff for details if not shown on our website.

Where children’s playgrounds are provided by a hotel you should note that you are responsible for the safety of your children whilst playing. Hotel playgrounds are not usually supervised, and you should ensure that you are satisfied with the standard and safety of the equipment provided. We do not accept responsibility for the health, safety or welfare of any child whilst playing in a playground or similar recreational facility.

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Cots and Highchairs

Please note that the regulations applied to the manufacture of cots and highchairs in some overseas countries are not as high as those in the UK, and may not therefore conform to British safety standards.

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Credit Card Charge

Prices shown on our website apply to payment by cash or debit card. A charge may apply to payments made by credit card – please ask for details.

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Data Protection Statement

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.

We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). Full details of our data protection policy are available upon request.

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Direct Flights

The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary wherever possible.

However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Reservations staff at the time of booking.

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Dress Code

Some hotels have dress codes. Shorts and beachwear may not be acceptable in certain restaurants or bars, and a jacket and tie may be required for gentlemen. Formal dress is often required for gala dinners.

Please respect the dress code and customs of the destination you are visiting.

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Driving Abroad

Cars: Conditions, speed limits and road structures/signage are very different to that used in the UK. Anybody wishing to hire a car requires a valid international driving license and should be wary of convoy and visa restrictions in Egypt. Please hire a car from a reputable company, although it is not something we recommend in some destinations due to restrictions. Remember - do not drink and drive, and always ensure that you and your passengers wear seat belts at all times.

Mopeds and Motorbikes: We do not recommend the hire of mopeds or motorbikes in any of the destinations that we feature. Most will be inadequately insured and due to local laws and regulations it is not acceptable for tourists to use this mode of transport. Variable road conditions and drivers attitudes towards two wheels can make riding dangerous, and it is rare for safety helmets to be provided.

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Due Diligence

Please exercise due care when visiting any resort or area. Please do not take valuables on holiday and do not leave possessions on show if hiring a car. If you do take any valuables they should be stored in the hotel safety deposit box, (available either in your room or at reception) and please note that neither your accommodation or ourselves can be held responsible for any items not stored safely. It is important that you keep your flight tickets, passports, money, valuables and any essential medication in your hand luggage.

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Entertainment

For all the destinations that we feature, we cannot guarantee that entertainment or other activities provided by the hotels we use will be in English.

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Esna Lock (Egypt)

Please note that the Esna Lock may be closed during the following dates each year due to maintenance works:

June 1 - 30

It should be noted that these dates may be subject to change. If the Esna Lock is closed it will have an effect on part of your proposed cruise itinerary. Please ask our reservations staff for further details prior to booking.

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Essential Safety

Your health and safety is of paramount importance to us and we treat all matters relating to this issue very seriously. We want you to have a pleasant holiday, and this can be made all the more enjoyable by exercising more care and caution whilst abroad.

We actively encourage high hygiene practices and safety standards with hotels and suppliers, and work closely with them to raise the standards we expect for our clients, to maintain a high level of health and safety for you whilst on holiday.

We would ask you to read carefully all fire safety information which is available in your accommodation. On arrival, always familiarise yourself with the nearest emergency exit to your room. You will usually find your exit route detailed on the back of your room door. In the unlikely event of a fire or other emergency, please do not take any risks that may endanger yourself or others, and please do not use the lifts.

Please also refer to our advice shown under Health & Entry and Health Matters.

Children must be supervised by you at all times, especially near water, on balconies, or in unfamiliar buildings and surroundings. The design and height of balconies may differ - if you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings or edge of the balcony so that young children are not encouraged to climb up.

Some hotels welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean.

Swimming pools may not be provided with a dedicated lifeguard - we strongly recommend that you familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not dive into the pool. Do not use the pool or Jacuzzi after dark, or when closed, even if the pool has underwater lights. Swimming pool and Jacuzzi surrounds may become slippery when wet, so extra care should be taken and children should not be allowed to run in these areas. You should swim prior to eating and drinking, not immediately after, and you should never swim if you have been drinking alcohol.

At the beach do not step on any of the coral reefs and be aware of how sharp and slippery reefs are. Suitable footwear should be worn at all times, appropriate to the activity or sport being undertaken. Please be aware of tides, winds, currents and local conditions, and obey any flag systems being used.

Please take the necessary precautions and measures in all water sports activities for your own safety. Only use PADI dive schools for diving and take extra care when undertaking any sporting or leisure activity. You should be aware that some of the activities could be considered high risk.

We want you to enjoy your holiday, but you should note that many activities may be considered as hazardous and may not be covered under the terms of standard travel insurance. You should carefully read your travel insurance policy to ensure that the activities you intend to undertake will be covered – if you are in any doubt please contact your travel insurance provider before you leave the UK. Any activities deemed as hazardous are undertaken at your own risk and we cannot be held responsible for your safety. In addition to diving the following activities could be considered as high risk or hazardous: jet skiing, parasailing, windsurfing, kite sailing, ballooning, bungee jumping, any motorised water sports, horse riding, camel riding, quad biking, jeep safaris, moon buggies, mountaineering, trekking, rock climbing, water chutes/slides, waterparks, ice skating, aerodromes, canoeing, pedaloes, archery, abseiling, mountain biking, clay pigeon shooting, go-karting, darts, trampolining, etc.

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Although the accommodation we feature does conform to its own country’s safety standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. The properties that we feature do not necessarily conform to UK safety standards. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. However, we would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday.

Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads.

Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property.

Passports, flight tickets, credit cards, travellers cheques, money, travel insurance documents, jewellery and other valuables should be locked in a safety deposit box. These are usually available in your hotel room or in your hotel reception and their use can be a condition of your travel insurance company. Please remember to check and empty your safe before leaving resort to return home. We recommend that you keep a photocopy of your passport details, and that you and all members of your party have details of your travel insurance readily available in case of an emergency.

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Family Rooms

Please note that family rooms are not necessarily larger than standard rooms. Different types of additional beds may be used, such as sofa beds, divans and rollaways. You should contact our Reservations staff if you require further details of additional bed arrangements and any impact these may have on the space available in the room. Where bunk beds are provided it is your responsibility to ensure your childrens’ safety, and you should check that appropriate guard rails and ladders are provided. Also please see Clause 13 in our booking conditions.

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Flight Seat Requests and Aircraft

We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Holiday Designers has no control over the allocation of seats by the airline and even if a request has been made with the airline to pre-book seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us.

Please note airlines operate both older and more modern aircraft within their fleet, and some airlines do not offer in-flight entertainment. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability.

Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special tour operator fares.

Please be aware that our overseas representatives or local independent partners cannot pre-book or request seats with any of the airlines we use once you are in resort. If required this must be done by you directly with the carrier either by telephone or via the internet, and is subject to the carrier agreeing to do this.

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Flight Timings

Flight timings are subject to change; please refer to your flight tickets and final itinerary.

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Half Board / Meal Packages / Excursions

Unless specifically stated otherwise, meals will be served in hotel main restaurants (or an alternative restaurant, if occupancy is low) for guests on holidays based on ‘half board’ and guests adding the ‘half board’ supplement to a ‘bed & breakfast’ price. Meals served in main restaurants are usually buffet style. Guests should check with hotel reception on arrival to establish if they can use their ‘half board’ to eat in any of the hotel’s speciality or a la carte restaurants. In this case, any supplements that may apply must be paid locally and are subject to confirmation by the hotel.

As the prices of meals are quoted in local currency for guests electing to add ‘half board’ in resort, guests may sometimes find that meals are cheaper when purchased locally than the supplements shown online. This is due to currency fluctuations after we have costed our programme for the year. If you pay the ‘half board’ supplement before departure and later find that the meals are cheaper in resort, you should bear in mind that refunds for the difference cannot be offered.

Similarly, excursions which are offered are not always cheaper than buying the same arrangements locally. It is often the case that meal packages or excursions are offered for the convenience of being both booked and paid for in the UK. The cost of any unused tours within excursion packages will not be refunded.

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Health & Entry

Regulations are subject to change and our clients are responsible for complying with entry and health requirements for all countries they intend to visit.

In the case of existing or threatened worldwide epidemics passengers can expect controls such as temperature checks at airports and other border crossings. If you are found to be at risk you may be hospitalised while further tests are carried out. While we will do our best to assist during these times we cannot alter Governmental policies or decisions.

We recommend that you consult your doctor before booking and refer to the latest DoH leaflet ‘Health Advice for Travellers’. You can also find comprehensive advice by visiting the following website: www.dh.gov.uk/travellers

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Health Matters

Stomach upsets are a fairly common occurrence, sometimes caused by a combination of factors. We strongly recommend that you ask your local pharmacist or medical practitioner for advice on medicines to take with you prior to leaving the UK, and pack a small first aid kit.

You should only drink bottled water, not tap water.

If you become sick during your holiday you should see the hotel doctor. Local representatives or our local independent partners cannot provide any medical advice or give suggestions of medicines to take or buy. We suggest you keep a note with you of any significant medical condition you may have and details of any medication you are taking.

We recommend that you and all members of your party have details of your travel insurance readily available in case of an emergency.

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Hotel 'Club' Lounges

Hotels that offer ‘Club’ or ‘Executive’ lounges may restrict access to adult guests only. If this is important to you, please contact us for exact details of specific hotels.

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Hotels on an All-Inclusive Basis

Free drinks throughout the day may lead to the temptation to over indulge. Please bear in mind that the hotel management have every right to refuse service to guests who they believe to be intoxicated, and alcoholic drinks will not be supplied to guests who are under the legal age for consuming alcohol.

Main meals may be buffet style, and some A La Carte restaurants may not be included in the All-Inclusive package.There may be extra charges payable locally for alternative dining, room service, minibar, speciality drinks and coffees, fruit juices, mineral water, additional facilities, and some sports or activities that are not detailed on our website.

You should be aware of location, age and time restrictions that may apply.

Please read carefully the individual “All-Inclusive” information shown on the relevant hotel page of our website so that you are aware of exactly what is included at your chosen hotel. Unless stated otherwise, alcoholic drinks may be local brands, and drinks may be served from a tap or hose. You will usually be served one drink at a time, and plastic glasses may be supplied (especially at pool/beach areas). You may be asked to show some form of identification or wear a special identity bracelet to prove that you are on an “All-Inclusive” board basis.

Details of what is included are correct at the time of our website being published, but hoteliers reserve the right to make changes. If changes are made, we amend our website accordingly, but the responsibility for informing us of any changes lies with the hotel.

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Insurance

If you cancel your holiday we make charges to cover our costs.

The price of medical treatment overseas is often very high and the destinations we feature are not covered by an EHIC. Repatriation in the event of serious illness or death can cost many thousands of pounds. For this reason it is vital that you take travel insurance which will usually (but please refer to individual policy terms) cover most of these costs as well as providing some protection for delays over 12 hours, repay some of your expenses for delayed or damaged luggage, your personal liability for accidents and often much more.

We suggest you arrange travel insurance from the day you book and ask that you provide us with your policy details at the time of booking so we can help you immediately if necessary when you are overseas. Please see Clause 12a of our booking conditions.

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Left Luggage

When you are required to vacate your accommodation long before your homeward departure time, the hotel management will endeavour wherever possible to provide storage for your luggage. However, any baggage that is left in storage or in the care of our representative or local independent partner is left at the owner’s risk.

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Less Able Clients

At Holiday Designers we are not specialists in providing holidays for less able customers or those with special needs, but we are happy to try and give advice about the suitability of particular properties for disabled or less mobile passengers or those with any special requirements.

To help us ensure the holiday is suitable for your needs please ask us to forward our “Special Needs” form to you. This must be completed so that you can give us written details of your specific requirements prior to booking your holiday. We will give our best possible advice as to the suitability of your chosen holiday.

If you are booking a flight inclusive holiday and need help at airports, wheelchair assistance must be pre-booked. If you are bringing your own wheelchair, you will be required to give us full details, so that we can pass this information on to the relevant airline.

If the extent of your disability is such that you can’t use the coach transfer (where provided) between your resort airport and accommodation, then it may be possible to pre-book car transfers for which there may be an additional charge.

Please note that facilities for those with special needs vary from hotel to hotel.

If you are taking prescription medicines or insulin you must ensure you carry sufficient quantities for your needs, and will need to carry with you a letter or copy of your prescription from your doctor to confirm these have been prescribed for your use. Please advise us if you need use of a refrigerator for insulin.

You must check with your travel insurance company to ensure that your chosen holiday is covered by your insurance policy.

Guidance for air travel is available from the Department of Transport website: www.dft.gov.uk

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Lifts

Please note that lifts are not always provided in hotels, apartments or boats that we feature. If this is important to you please check with our reservations staff prior to making your booking.

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Meal Arrangements

Half Board and Meal Packages
Unless specifically stated otherwise, meals will be served in hotel main restaurants (or an alternative restaurant, if occupancy is low) for guests on holidays based on ‘Half Board’ and guests adding the ‘Half Board’ supplement to a ‘Bed & Breakfast’ price. Meals served in main restaurants are usually buffet style.

Guests should check with hotel reception on arrival to establish if they can use their ‘Half Board’ to eat in any of the hotel’s speciality or à la carte restaurants. In this case, any supplements that may apply must be paid locally and are subject to confirmation by the hotel.

As the prices of meals are quoted in local currency for guests electing to add ‘Half Board’ in resort, guests may sometimes find that meals are cheaper when purchased locally than the supplements shown on our website. This is due to currency fluctuations after we have costed our programme for the year. If you pay the ‘Half Board’ supplement before departure and later find that the meals are cheaper in resort, you should bear in mind that refunds for the difference cannot be offered. It is often the case that meal packages are offered for the convenience of being both booked and paid for in the UK.

Hotels on All Inclusive Basis
Free drinks throughout the day may lead to the temptation to over indulge. Please bear in mind that the hotel management have every right to refuse service to guests who they believe to be intoxicated, and alcoholic drinks will not be supplied to guests who are under the legal age for consuming alcohol.

Main meals may be buffet style, and are usually served in the main restaurant. Most a la carte restaurants are not included in the All-Inclusive package. There may be extra charges payable locally for alternative dining, room service, minibar, speciality drinks and coffees, fruit juices, mineral water, additional facilities, and some sports or activities that are not detailed on our website. You should be aware of location, age and time restrictions that may apply.

Please read carefully the description in individual “All-Inclusive” panels shown next to each hotel so that you are aware of exactly what is included at your chosen hotel. Unless stated otherwise, alcoholic drinks may be local brands, and drinks may be served from a tap or hose. You will usually be served one drink at a time, and plastic glasses may be supplied (especially at pool/beach areas). You may be asked to show some form of identification or wear a special identity bracelet to prove that you are on an “All-Inclusive” board basis. Details of what is included are correct at the time of our website being published, but hoteliers reserve the right to make changes.

In the case of late arrivals, guests booked on either Half Board, Full Board or All Inclusive may be offered a cold plate on arrival. No refund can be claimed for the loss of a meal.

All Inclusive packages end when you check out of your room on the day of departure, which is usually at about 12 noon. For late departures, or in the case of a flight delay you will not necessarily continue to be accommodated on an All Inclusive basis. In some cases you may be able to pay a fee to continue using the All Inclusive facilities.

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Military Convoys (Egypt)

Transfers from one resort/city to another are sometimes escorted by a military convoy. In order to transfer you to your departure airport within good time, it may be necessary to depart from your final accommodation early on the day of your departure. If you are transferred early, you may be taken to a pre-departure hotel before the final transfer to the airport. Your luggage may be stored and you will be able to use the hotels public amenities - day rooms will not be available. Departure times for these transfers are beyond our control and subject to local conditions. Please ask our reservations staff for further information at the time of booking.

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Nile & Lake Nasser Cruises and Visiting Sites of Interest

Due to the number of cruise boats on the Nile, two or more boats may be moored side by side, which may restrict views. Please be aware that you may need to walk through other moored boats to reach the bank or your boat. Extra care should be taken when crossing gangplanks as certain areas of ground may be uneven. You should ask boat crew or your tour guide for assistance if you perceive any difficulties.

Cruise boats are on several levels and are unlikely to have lifts, and are therefore unsuitable for anyone with walking difficulties.

There is a full programme of excursions included on our Nile and Lake Nasser cruise itineraries, and this will necessitate a very early start for visits that are scheduled in the morning.

Please be aware that it may sometimes be necessary to amend the itinerary due to prevailing local circumstances.

For sightseeing in all the destinations we feature it is advisable to take plenty of bottled water and a hat, use sunscreen, and wear sensible footwear as the ground can be uneven at many sites. Binoculars may enhance your viewing experience, and it may be useful to take a torch for darker tombs/areas and night time excursions.

At some sites there may be a charge for photography or the use of a video camera, while flash photography is often prohibited to protect the monuments.

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Other Hotel Guests

Many hotels, especially in cities and major resorts, accommodate conventions, conferences or celebration parties.

Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own, and are unable to advise you if there will be other English speaking guests staying in your accommodation.

We are therefore unable to accept any responsibility for any disturbance or inconvenience that may be caused by such individuals or groups or their activities.

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Our Partners

We have selected local and established companies to work with us in our destinations. With their knowledge of the local language, customs and resorts, they will be able to offer genuine advice and help with any concerns that you may have during your stay.

Any advice you may receive from our representatives or local independent partners about resorts, hotels, etc is given with the best possible intentions, however it is subject to personal opinion and guests may not subsequently agree. Any literature, such as maps, leaflets, discount cards etc that may be given to you in resort are intended to enhance your holiday experience, but we are not responsible for any issues that may occur from using this information.

Whilst we aim to provide a representative or local independent partner within the resort you are staying to ensure prompt assistance in the case of any emergency, there are some resorts that are further in location from our resort offices and it may therefore take the resort staff some time to get to you.

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Passports & Visas

Please note that for travel to all the destinations we feature a full ten year passport with at least six months validity beyond your due return date is required for all passengers including children and infants. A visa is required for travel to Egypt* for all British, EU and EEA members - these can be obtained on arrival and you will need to pay the charge locally.

However, for passengers entering Jordan via the Allenby Bridge border, visas must be arranged before departure from the UK. A visa is not generally required for Israel.

It is essential that all passengers, and especially non-British passport holders, check visa requirements with the relevant Embassy well in advance of departure. Visa requirements are constantly changing and it is your responsibility to check if it is necessary for you to obtain a visa prior to departure from the UK. All information included on our website regarding requirements for obtaining visas and any charges that may be made are correct to the best of our knowledge; however we recommend that details are checked at the time of booking.

We would strongly urge you to contact the relevant embassy to obtain the most up to date information before making your booking with us.

Egyptian Embassy: 020 7235 9777 www.egyptianconsulate.co.uk

Israeli Embassy: 020 7957 9500 http://london.mfa.gov.il

Please note that premium rate call charges may apply to some telephone numbers.

*British passport holders require a visa to visit all parts of Egypt except for the Gulf coast of Sinai for stays of less than 15 nights. Visitors to the Gulf area wishing to stay 15 nights or more, or those wishing to visit other parts of Egypt including Cairo, Luxor, Ras Mohamed, and Thistlegorm must obtain a visa.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid.

If you are 16 or over and do not yet have a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Agency has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this. For further information visit www.ips.gov.uk/passport/index.asp

If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK Passport Agency has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). For further information visit www.ips.gov.uk/passport/index.asp

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Peak Season Supplements

During peak periods such as Christmas, Easter, school breaks and certain religious holidays when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures, tours that include overnight stays and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.

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Pre-Bookable Extras

Please be aware that pre-bookable extras which are offered are not always cheaper than buying the same arrangements locally. It is often the case that pre-bookable extras, such as excursions, meal or sports packages, beauty or spa treatments etc are offered for the convenience of being both booked and paid for in the UK. The cost of any unused pre-booked extras will not be refunded.

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Pregnancy

Regulations vary from airline to airline. Some allow travel only up to the 28th week on the date of return. To be certain, call the airline direct. Please also contact your doctor to check that you are fit to fly, and note that some airlines may require a doctor’s letter confirming this.

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Pre-Travel Advice Concerning Safety

The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information at https://www.gov.uk/foreign-travel-advicehttps://www.gov.uk/travelaware.

Holidays operate subject to the travel advice issued by the FCO. Any cancellation by you will be treated in accordance with clause 4 of our booking conditions, unless the FCO specifically advise against travel to the particular area that you are visiting. Please also see important notes under Health & Entry.

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Religious Holidays & Practices

In Muslim countries you may find that there are restrictions on alcohol consumption, restaurant facilities and entertainment during the month of Ramadan. Regular calls to prayer may be audible 5 times a day throughout the year.

For further details regarding religious festivals, holidays, practices and customs please see the Fact Files relating to each of the countries we feature – these can be found on our website.

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Room or hotel changes

Please note that after your arrival in resort, if for any reason you decide you want to change your room type or your accommodation, you should contact our representative or our local independent partner, who will try to assist you.

In some instances an amendment fee will be charged by us for any changes made, in addition to any additional costs that are made by the accommodation provider. All additional costs must be paid by you locally, and you should be aware that any prices that are applied in resort may differ from those that would have been prepaid in the UK prior to departure.

Payment is your responsibility should you decide not to inform your Holiday Designers representative or our local independent partner about any changes or decline our services and deal directly with the hotel.

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Room Descriptions

Accommodation in all hotels, regardless of grading, is based on the "standard room" category unless otherwise stated. A supplement is payable for alternative room categories.

It is common practice to use different descriptions for rooms to indicate varying views as well as better facilities. For example, a standard room type, but with sea view, may be described as “superior” or “deluxe”, although the décor and size of the room itself will be the same. In some cases, a “superior” or “deluxe” room may be the standard or first room type available in the hotel, so you should not automatically assume that this indicates a room of a higher standard.

Please note that if you book more than one room and want to request that they are near each other, this cannot be guaranteed. Adjacent rooms may be near each other, adjoining rooms may be next to each other, and intercommunicating or interconnecting rooms have a door that connects the two rooms. You should be aware that one room type may not be able to interconnect with a different room type.

Please also read the section Special Requests.

On our website, a variety of room types are shown, and please note that these are not labelled.

Please be aware that room images may relate to a variety of room types, and we cannot guarantee to provide the same rooms as shown in the photographs.

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Room Occupancy

Please be aware that the price charged for your holiday is based on the number and ages (if children) of the occupants that you have confirmed are sharing the room(s) that you have booked and paid for. Should additional occupants use your accommodation without the prior knowledge or consent of ourselves or the hotel you will be liable for all additional charges made by the hotel.

Please note that in many of our featured destinations it is illegal to bring such guests into your accommodation to share your room, even for a short time.

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Room Views

Where rooms are described as having a particular view, such as sea, pool, lagoon, river, garden, city etc, whether from public or guest rooms, it should be noted that the view may be partly blocked by trees, vegetation or other buildings, and a clear, unobstructed view cannot be guaranteed. Some views may be lateral, or may also only be visible whilst standing on a balcony (where provided) and looking in a certain direction.

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Salon Treatments

Please note that some hotels or accommodation we feature may offer treatments within salons, spas, shops or similar outlets on their premises. These could include facial and body treatments, dietary advice, hair and nail care, temporary or permanent tattoos, body piercing etc. You should be aware that we are not responsible for these treatments, and any such treatments are operated by a third party and are undertaken at your own risk.

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Single Rooms

Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel, may feel that the cost per person of your holiday appears higher than it should be.

The reason for this supplement is that our contract with the owners is based on a price per room, while our holidays are sold per person, including flights and other elements. Therefore, the per person price for one traveller includes the entire room cost. This applies both to single rooms in hotels and on boats, and to self catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us.

Some hotels offer special offers or reduce single supplements for certain periods.

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Smoking

The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels and boats also now have a non-smoking policy in guest rooms and public areas. Please ask at the time of booking if this information is important to you.

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Special Events, Fairs and Festivals

Special events, fairs, trade shows, festivals or simply high demand in some destinations may result in limited availability of accommodation which may only be secured by paying higher prices to those we have initially negotiated on your behalf. Minimum stays may also be required.

It is impossible to list all the special events on our website, as full details are not always available, and dates are subject to change. However, if the date you select for your holiday falls over a special event or we are unable to offer accommodation at our featured properties, we will be pleased to try and provide a tailormade quote using alternative hotel or provide a quotation at the special event rates applicable. Bookings made for special event periods may also be subject to revised conditions and payment schedules.

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Special Offers

The free offers shown on our website hold no monetary value - no refund is due if they are not utilised. Offers may be added or withdrawn - please ask about up-to-date offers at time of booking. Please note that certain restrictions may also apply to some activities or offers such as minimum or maximum age or fitness to participate.

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Special Requests

Where special requests, e.g. diet, room location, adjoining or interconnecting rooms, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but we cannot guarantee that it will be accommodated.

Any note of your request on your invoice confirms that we have received it and does not guarantee that we, or the relevant supplier, can meet with your request.

We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met.

We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued.

The provision of any special request does not constitute a term of your contract with us. We will not pay compensation for failing to meet a special request. Please refer to our Booking Conditions, Clause 3d.

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Sports and Other Activities

It is your responsibility to ensure that you are medically fit to dive or undertake any other sporting or recreational activity, whether pre-booked in the UK or purchased directly in resort. If you wish to dive you must refer to the PADI Medical Statement prior to booking your diving.

Where diving and other hazardous activities are concerned, the ultimate decision regarding medical fitness to participate rests with the dive school and/or their appointed medical advisors, or the provider of the activity. This decision is final regardless of any prior advice you may have received from your doctor or other sources.

We cannot therefore be held responsible if you are advised by the dive school or activity provider that you are unable to participate for health and safety reasons.

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Suggestions and/or Recommendations

Suggestions and/or recommendations can be made by our reservations staff, or by your travel agent, however, the final decision as to the suitability of accommodation or resort is ultimately your choice, and we cannot be held liable for such suggestions and/or recommendations.

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Sunshine

Everybody likes to go home with a tan but the strong sunshine and high temperatures can be dangerous. Take it easy during the first few days of your stay and build up your tan gradually. Remember that you can still burn, dehydrate and get sunstroke in the shade and in the sea/pool.

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Swimming Pools

Swimming pools at properties come in various shapes and sizes, and the pool may not always be clearly captured by our website photography. Pools may be freshwater or saltwater and vary in depth.

Hotel swimming pools are opened and heated at the discretion of the hotel management, and hotels reserve the right to alter the times of opening pools and of pool heating. Please check with our reservations staff when making your booking, as some hotels do not have pools open year round, or they may be closed at very short notice.

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Tipping

It is customary and appreciated to tip guides, drivers, hotel staff and your boat/dive crew. The amounts you give are entirely at your own discretion.

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Tours, Excursions & Activities

Tours may change as local conditions demand and may even eliminate a stop/site altogether. Itineraries are sometimes amended due to unavoidable schedule changes from local suppliers or airlines. Tours will operate subject to a minimum number of participants.

You should not rely on the operation of any any optional tours, excursions or activities as a reason for booking your holiday. Please also see Clause 8c in our booking conditions – especially for any tours or excursions booked locally.

Please be aware that tours, excursions or activities which are offered andon our website are not always cheaper than buying the same arrangements locally. It is often the case that tours, excursions or activities are offered for the convenience of being both booked and paid for in the UK.

The cost of any unused tours, excursions or activities will not be refunded.

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Travel Agents

Your travel agent is there to provide you with advice and assistance regarding your holiday. Any advice given to you by your travel agent that is not based upon advice given by us to the travel agent is the travel agent's responsibility. We do not accept liability for any incorrect advice given to you in these circumstances.

Your travel agent will also act to relay information between both parties and again we will not accept liability for failure by any agent to do this properly. Any money paid by the client to the travel agent is held by the travel agent on behalf of the company.

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Travel Delay Protection

Whilst flight delays cannot be eliminated, as they can sometimes occur and are beyond the control of the airline and Holiday Designers, every effort will be made to minimise the inconvenience which delays cause. For full details, please refer to the Airport Rights Information poster/leaflet and our booking conditions clause 8b.

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TTA

Holiday Designers Ltd is a member of TTA, with membership number U9341. TTA and TTA members help holidaymakers to get the most from their travel and assist them when things do not go as according to plan. We are obliged to maintain a high standard of service to you by the TTA’s Code of Conduct.

For further information about the TTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact:

Travel Travel Trust Association
3rd Floor, Albion House
High Street
Woking
Surrey
GU21 6BD
Tel: 01483 545 787
or www.traveltrust.co.uk

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Uninvited Guests

It is possible that you may occasionally encounter such pests as ants or cockroaches. This bears no reflection on standards of hygiene, simply that they are a fact of life in warm climates. They can be easily eradicated by use of repellents that your accommodation management can provide, once informed.

Mosquitoes can sometimes be a nuisance, and we recommend that you use appropriate personal insect repellent protection and keep doors and windows closed whilst in your room.

In eating areas such as open air restaurants, or where entrance doors or windows are sometimes left open, you may be exposed to local birds, who may create a nuisance. We would ask you to be understanding, as it is not possible to stop birds flying into these areas. However, we would ask you not to offer food to birds or any other local wildlife, as for hygiene reasons we would not want to encourage them close to areas where food is prepared, stored or served.

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Unused services

Please note that we do NOT refund unused services. Any voluntary changes made by you while on holiday will incur additional charges.

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Video Recording Equipment (Israel)

A deposit of up to US$500 may be payable on entry if you are flying into Ovda, Eilat Central or Ben Gurion airport, and wish to bring in video recording equipment. This deposit may be lodged in the form of a blank ‘Visa’ form (but no other credit card).

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Water & Electricity Supplies

In some of the destinations we feature, the water and electricity services struggle to keep up with the increased demands of tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

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Weather

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions or natural disasters.

Such conditions are a Force Majeure event and we shall not be liable for any changes to your holiday arrangements, either before departure, or during the holiday, which in our judgement are necessary to protect your interests and/or safety. Travel and accommodation may be significantly disrupted, and it may be that an evacuation of your resort, or a delay or cancellation of your flight to and from the resort may be necessary.

We will try to offer assistance where possible but extreme weather conditions may restrict the extent to which our staff can help you. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation.

Please be aware that due to a usually consistent sunny climate many hotels are not equipped to deal with adverse weather conditions. All reasonable efforts will be made by the hotelier to keep any disruption to a minimum.

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Important Notes

1. When you have booked through a Travel Agent all communications should be made through that Travel Agent.
2. Please note that where we give information or links to other websites, we are not responsible for the contents of those websites.

last updated 21 May 2013